RETURNS AND HANDLING CHARGES

Requests by you to return catalogue goods to us will be accepted subject to a handling charge if all of the following criteria are met:

• The goods are unused and are sourced from our catalogue
• The goods are in good order
• The goods were invoiced within 10 days of the date of return
• The return includes a completed goods return note with a Returns Number Handing charges will be levied as follows: Goods invoiced within 10 days of the date of return will be subject to either a 20% handling charge or £25 whichever is the greater. All goods must be adequately packed and addressed to the address shown below
• A Goods returns note No. must be obtained prior to the goods being returned to us.

Air System Controls Ltd, 51/52 Business Development Centre, Stafford Park 4, Telford, Shropshire. TF3 3BA

For the avoidance of doubt, returned goods will only be accepted if the above requirements are met. We cannot accept responsibility for returns forwarded by customers using their own carriers. Under no circumstances should goods to be returned be given to a local representative. We are unable to accept any return of goods sourced on a customer’s behalf which are not listed within our catalogue. Such orders for non-catalogue goods are non-cancellable and non returnable and as such are accepted entirely at the customer’s own risk.

ORDER CANCELLATION

If you wish to cancel an item on back order, you must request a Cancellation Number from the operator. Credits will not be processed without reference to a specific Cancellation Number. For the avoidance of doubt, items not listed in the Catalogue are non-cancellable and non-returnable. Requests to cancel an order for an ex-stock item can only be accommodated within one hour of the original order being received. Thereafter, the order will not be cancellable and any requirement to return the goods will be subject to the returns and handling charges policy above. Once an order for direct shipment from supplier is in process, we are unable to either amend or cancel the request.